Appreciate IBM for inviting me on their thinkLeaders Podcast to talk about AI, digital transformation and impact on social listening and insights. Great co-guest too Chris Duffey. A lot has been talked about AI’s impact on business transformation. I think 2020 is really about proven practical application and real ROI and impact to accelerate strategies and insights.

Give it a listen and let us know what you think – looking forward to doing more of these in the future.

http://bit.ly/37wx2Q5

What’s the ROI for businesses applying AI? How can organizations democratize the use of AI? Are businesses ensuring that humans are kept in the loop with AI?

In this episode of IBM thinkLeaders podcast, we are joined by guests Rob Key (Founder & CEO of Converseon) & Chris Duffy (Author of Superhuman Innovation: Transforming Business with Artificial Intelligence & Strategic Development manager at Adobe). We talk to Rob and Chris about digital transformation, human-centered AI, and the importance of considering fairness, transparency, and explainability when building models.

Connect with us @IBMthinkLeaders + the guests at:
@robkey
@converseon
@DuffeyChris

“The challenge with transformation within companies is that companies don’t transform necessarily themselves. People transform. And if you can get enough people within an organization to be able to change and transform and embrace new technologies, then eventually the company will as well.” -Rob Key, Founder & CEO of Converseon

“I think everyone agrees we have to move beyond advertising to create great experiences. A subset of that is personalization at scale, but the differentiator still comes back to an inherently innate human quality. And that’s creativity. That’s still going to be the differentiator. So companies that can create at scale but have that human magic will be the winners of tomorrow.” -Chris Duffy, author of Superhuman Innovation: Transforming Business with Artificial Intelligence & Strategic Development manager at Adobe